Financial Counseling

Financial Counseling

The financial worry of a medical bill is a real concern for many of us and, not surprisingly, often causes a great deal of anxiety.

TMC provides the best quality care to everyone, regardless of one's financial situation. TMC accepts most commercial and government sponsored health insurance plans (e.g. Medicaid and Medicare). To find out if TMC accepts your health insurance please click: Insurance Plans.

For those who do not have healthcare coverage, our Financial Counseling Center will assist you with determining potential eligibility for commercial medical insurance through the Missouri Health Insurance Exchange ocoverage assistance programs such as Medicare, MO HealthNet (Medicaid), Crime Victims Compensation Fund and/or the TMC Financial Assistance Program*.

TMC Financial Assistance Program eligibility is based on residency, income and family size. Applicants must be Kansas City and/or Jackson County, Mo. residents and their income must be below 200 percent (100 percent and below after December 31, 2015) of federal poverty level guidelines. In order to provide you with good customer service and accurately assist with your eligibility, you will be required to bring several documents/forms with you so that Financial Counseling Center representatives can best serve your needs. To see a list of the items required, please click: Required Documentation for Financial Counseling

Hours & Enrollment Locations

TMC Hospital Hill (No Appointment Necessary)

Fourth floor, off the clinic elevators (former patient registration)

2301 Holmes Street

Kansas City, Mo 64108

Monday-Friday 7 am - 4:30 pm
 (subject to change)

TMC Lakewood (By Appointment) 

First floor, inside the clinic entrance

7900 Lee's Summit Road

Kansas City, Mo 64139

Monday - Friday 7:00 am - 4:30 pm (subject to change)

For more information call 816-404-3040


Truman Medical Centers Financial Assistance Policy

Plain Language Summary

The Truman Medical Centers Financial Assistance Policy  provides Eligible Patients financial assistance for emergency or medically-necessary hospital care.  Patients seeking Financial Assistance must apply for the program.
What is covered?
Eligible Services - Emergency and/or medically necessary healthcare services provided by Truman Medical Centers.
Who is covered? 
• Eligible Patients - Patients receiving eligible services, who submit a Financial Assistance Application, who reside in Kansas City or Jackson County, Missouri, are  eligible for Financial Assistance by Truman Medical Centers Financial Counseling Center and have no other payer source. 
How can you apply? 
Obtaining an application in person at any of the Financial Counseling Center locations, including:
Hospital Hill - 2301 Charlotte,4th floor; Cardiology-5th floor; GI-3rd floor; OB-6th floor.
University Health -2101 Charlotte, 3rd floor.
Lakewood -7900 Lee’s Summit Rd, Lobby Bess Truman entrance.
• Behavioral Health, Canvas Building-300 W 19th Ter., KC,MO 64108
• Lakewood Counseling Center- 300 SW 2nd, Lee’s Summit, MO 64063
• Entry points of the hospital facilities: Main Lobbies and Emergency Departments
Request to have an application mailed to you by calling (816) 404-3040
Determination of Financial Assistance Eligibility- Generally, patients who reside in  Kansas City or Jackson County, Missouri with family income at or below 200% of the Federal Poverty Guidelines (FPG) and meet the asset guidelines, will receive financial assistance and pharmaceutical assistance. Eligible Patients will not be charged more for emergency care or other medically necessary care than those patients who have insurance or than amounts generally billed.
This document, the Financial Assistance Policy, and Financial Assistance Application are available in Spanish at the locations listed above.



Enroll for Missouri Health Insurance Coverage

Enrollment MissouriThe next enrollment period begins November 1, 2016!

Enrollment begins November 1, 2016. Missouri is participating in the health insurance marketplace operated by the federal government. To learn about plan choices available in Missouri and to enroll in a plan, visit For questions, call toll free 800-318-2596. This is a 24-hour hotline that handles consumers’ questions.

Enrollment Resources

• Download Health Insurance FAQs

• Visit Website

 Video - What is the Health Insurance Marketplace

• Video - Marketplace Enrollment Process

• Video - Marketplace Applications Process

TMC Financial Assistance is not health insurance and the discount only applies when used at a TMC facility (our hospital, or at one of our clinics). Being eligible for the TMC Financial Assistance does not mean you are automatically compliant with federal health insurance requirements.