How to Help

  • Overview

    Volunteer Volunteering at TMC
    As a volunteer at Truman Medical Centers, you can discover the joy and satisfaction of knowing that you are making a difference in the lives of many, and helping to lead the way to a healthier community.

    There are many ways to get involved at TMC! Our two campuses, Hospital Hill and Lakewood, have a variety of different volunteer needs. You can work assisting patients, staff, visitors and our long-term care residents.

    Lisa Martin
    Director, Volunteer Services
    This email address is being protected from spambots. You need JavaScript enabled to view it.

    2301 Holmes Street
    Kansas City, MO

    7900 Lee's Summit Rd.
    Kansas City, MO

    Office Hours:

    To get an up-to-date list of opportunities, please visit TMC Volunteer Opportunities.

  • Student Volunteering (18+)

    TMC has volunteer opportunities available for college students interested in careers in healthcare. Our student volunteers are able to experience a healthcare setting while giving back to the community.

    Student volunteers assist in a non-clinical capacity in various departments throughout the hospital. Students are required to commit to 50 hours of service during the semester to receive confirmation of volunteer hours.

    Application deadline for Fall Semester is September 15th.

    Application deadline for Spring Semester is January 5th, 2018.

  • Adult Volunteering

    Volunteers play valuable and meaningful roles in the lives of patients throughout the Truman Medical Center Health System. Daytime, evening and weekend opportunities are available at both Truman Medical Center locations- TMC Hospital Hill (2301 Holmes Street), and TMC Lakewood (7900 Lee’s Summit Road). Volunteering is a great way to give back to the community, gain career experience and meet new people. Discover the joy and satisfaction of knowing you are making a difference!

    Volunteer activities include:
    • Greeting and escorting patients
    • Helping in our beautiful gift shops
    • Assisting staff in clinics or on nursing units
    • Providing entertainment or recreational activities for residents of the Lakewood Care Center
    • Providing clerical support or data entry services
    • Assisting with various special events and community outreach activities

    If you have questions or would like additional information, please call:
    TMC Hospital Hill 816-404-3300
    TMC Lakewood 816-404-9710

  • TMC Rockers

    Volunteer Infants in the NICU sometimes need a few extra cuddles. Truman Medical Center Hospital Hill has a program, TMC Rockers, which enlists volunteers to hold, cuddle and soothe newborns in need of extra care when their parents are not available or need to rest.

    We are now accepting applications for this program. We are looking for senior volunteers (age 55+). Volunteers must be in good health, undergo a TB screen and complete all training needed for the program.

    Preference will be given to those applicants who have previously volunteered at TMC for at least 6 months.

    If interested, please complete the adult volunteer form or call 816-404-3300 for more information.

  • Friends of TMC

    Volunteer Join the Friends of TMC
    In 1956 a group of physician’s spouses formed the Ladies Auxiliary to General Hospital and incorporated as an organization in 1957. The purpose of the group was to provide support to the hospital through charitable donations for equipment, facility upgrades and patient needs. Another auxiliary was formed for the Jackson County Hospital in 1969. When the new Truman Medical Center Hospital Hill was built in 1976, the Jackson County Hospital became Truman Medical Center East with its own auxiliary. In 2016 the Hospital Hill and Lakewood Auxiliaries merged, forming the new Friends of TMC organization. Changing the name reflected a united community that is inclusive. The merger strengthens support for TMC with combined resources.

    Friendraising and Fundraising Focus
    The Friends of TMC serve as ambassadors for TMC in the Kansas City community by disseminating information and opportunities for service. The organization also conducts “grassroots” fundraising efforts that benefit the patients, staff and community. Over the years the Friends of TMC (the two Auxiliaries) have contributed over $5 million dollars to the medical center through proceeds from the Gifts Shops, vendor sales, vending machine sales and special events. Contributions to the hospitals have included

    • Hospital Hill Chapel
    • Lakewood Cafeteria Remodel
    • Hospital Hill Surgery Waiting Room renovation
    • Hospital Hill Lobby renovation
    • Dental Bus that visits Independence School District elementary schools
    • Patient Navigator Support, Wigs and Prosthetics for Breast Cancer Patients
    • Clothing for patients who are homeless or without local family
    • Adopt-a-Resident program for Lakewood Long Term Care Residents
    • Capital Purchase funding for medical equipment
    • Support in the creation of the Lakewood Family Birth Center
    • Materials for a sewing committee which makes 13,000 articles for TMC patients annually
    If you’d like to join us in our efforts, please complete the Membership Application on the following link:
    :: Friends of TMC Membership Application PDF

  • Donations and Drives

    Nursing Jobs TMC holds various drives throughout the year to benefit our patients and community.

    Bess’s Closet - Bess’s Closet is TMC’s own thrift store. Donate your gently used clothing, books, and home items. All funds raised are donated to hospital projects.

    Clothing Drives – TMC serves more than 100,000 patients annually, many with limited financial resources. We are in constant need of various clothing items to give to our patients at the time of discharge. This includes underwear and socks for men and women; men’s and women’s shirts and pants; and flat shoes. Donations must be brand new, in original packaging, with tags attached.

    Holiday Gift Bags – Adopt a resident in the TMC Lakewood Long Term Care Center during the holiday season. Fulfill their simple wish list and make their holidays a little brighter.

    • Books and other reading material
    • Reading glasses
    • Handmade Items

    Various handmade items are distributed to patients throughout the hospital. Current needs include:
    • Baby hats
    • Receiving blankets
    • Breast pads
    • Seatbelt pillows

    If interested in holding a drive, call Volunteer Services at 816-404-3300.

Our Leadership

  • Charlie Shields

    Charlie Shields

    President and Chief Executive Officer, Truman Medical Centers

    Charlie Shields serves as President and Chief Executive Officer of Truman Medical Centers (TMC). Charlie joined TMC in July 2010 as Chief Operating Officer of TMC Lakewood in Kansas City, Mo. He assumed his current role in July, 2014.

    Charlie’s vision for TMC is to lead the way to a healthier Kansas City. His priorities include improving organizational performance; enhancing communication among staff, medical providers and patients; and working with physicians and leaders to develop innovative ways to meet the growing health needs of our community.

    During his tenure at TMC Lakewood, Charlie oversaw significant change and growth. His accomplishments included: opening the Lakewood Family Birthplace, a 19-bed labor/delivery/recovery/post-partum unit completed in October 2011, which accommodates 1,800 births a year; developing an integrated program of behavioral health services for older adults, including opening an innovative 14-bed inpatient acute care geriatric psychiatric unit and establishing an intensive outpatient program for older adults at Lakewood Counseling Service; acquiring, Medical Imaging Eastland, a successful diagnostic imaging center in Independence; creating the Eastland Breast Center within Medical Imaging Eastland, a community-focused center to treat breast cancer and care for the patient from detection to remission; completing construction on Fairmount Family Medicine, a new outpatient primary care center located in underserved northwestern Independence; establishing an elementary school-based mobile dental care program in conjunction with the Independence School District; and opening a full-service Walgreens Pharmacy onsite.

    Prior to coming to TMC, Charlie spent 20 years in the Missouri General Assembly and served as President Pro-Tem of the Missouri Senate from 2009-2011. He began his career in healthcare and spent 17 years with Heartland Health (now Mosaic Life Care) in St. Joseph, Missouri where he served in a variety of leadership roles, including Chief Marketing and Communications Officer.

    Charlie is actively engaged in leadership roles with several community partnerships. These include the Missouri Hospital Association, Greater Kansas City Chamber of Commerce, Kansas City Civic Council, Metropolitan Community College Foundation Board of Directors, Urban Neighborhood Initiative Kansas City, Truman Heartland Community Foundation and Starlight Board of Directors. He was appointed to the Missouri Department of Elementary and Secondary Education – State Board of Education by Governor Jay Nixon in August, 2012. He was elected board president, effective July 1, 2015 through June 30, 2017.
  • Doug Brandt

    Associate Chief Financial Officer

    Doug Brandt is Truman Medical Centers’ (TMC) Associate Chief Financial Officer. In this role, Brandt provides leadership for corporate financial accounting, decision support, supply chain and capital asset management, billing and collection services, patient access and revenue integrity.

    Prior to joining TMC in 2014, Brandt served as Controller and Assistant Treasurer for 20 years at Heartland Health (now Mosaic Life Care) located in St. Joseph, MO. While with Heartland Health, he helped secure sole community hospital status for the organization, he completed multiple bond financings and assisted in the development of three Accountable Care Organization arrangements. Previously, he served as Director of Cost and Reimbursement at Heartland Health.

    Brandt is a graduate of the University of Central Missouri with a degree in Business Administration. He is a member of the American Institute of Certified Public Accountants and the Missouri Institute of Certified Public Accountants and currently serves on the board of the Samaritan Counseling Center.
  • Mitzi Cardenas

    Sr. VP, Chief Strategy and Information Officer

    Mitzi Cardenas is an information technology and healthcare executive with more than 19 years in the healthcare industry, serves as Sr. Vice President, Strategy, Business Development and Technology at Truman Medical Centers (TMC).

    In her current role, Cardenas provides leadership to the organization in developing leading clinical and administrative information systems and technology. She also recently led a comprehensive three-year strategic planning process that resulted in the development of a three-year strategic plan. In addition, Cardenas has worked with TMC’s organizational leadership to implement an electronic health record that followed a 13-month quality-focused plan. From this effort, TMC recently earned a fourth consecutive Healthcare's Most Wired designation from Hospitals and Health Networks Magazine as well as the prestigious Stage 7 designation for both acute care and ambulatory from HIMSS Analytics. In addition, the AHIMA Grace Award recognizing excellence in use of technology was recently awarded. She has been instrumental in developing healthcare information exchanges at both the State and regional levels, serving in key board positions over the last several years.

    Cardenas was Co-chair of the Technology and Operations Workgroup for the Missouri Health Connection for two years and also served as the Chair of the Missouri Hospital Association’s HIT Committee. She currently serves on the Executive Committee for the Lewis and Clark Health Information Exchange as well as several national advisory and vendor committees. Cardenas has been invited to speak across the country on a number of important topics related to healthcare IT.

    Prior to joining TMC, Cardenas held leadership roles in a pediatric academic medical center, the military health system, and a multi-hospital healthcare delivery system. She received her bachelor's degree in business administration from the University of Texas at Arlington and a master's of science degree from Troy State University.
  • William H. Colby, JD

    General Counsel

    Bill Colby began his law practice in 1982 in Washington, D.C., as a clerk on the U.S. Court of Appeals and then in the D.C. office of Davis Polk & Wardwell. In 1985 he moved to Kansas City and joined Shook, Hardy & Bacon. Over the years, he has represented large corporate clients as well as individuals in a wide variety of matters in courts across the U.S.

    From the late 1980s into the 1990s, he represented several Missouri families in disputes over an issue that is popularly known as the "right to die." Most well-known was the case of Nancy Cruzan, in which Colby argued before the Missouri and U.S. Supreme Courts, ultimately establishing the federal constitutional right to refuse unwanted medical treatment.

    He has spoken extensively on these medical/legal issues in both the national broadcast and print media and has been the featured speaker at a variety of meetings, including the American Bar Association and the Aspen Institute. He has also published two critically acclaimed books, Long Goodbye: The Deaths of Nancy Cruzan (Carlsbad, CA, Hay House Inc. 2002), and Unplugged: Reclaiming Our Right to Die in America (New York, AMACOM 2006).

    Bill has a BA in creative writing from Knox College ('77), and graduated as valedictorian from the University of Kansas School of Law in 1982.
  • Niki Lee Donawa

    Chief Community Relations Officer

    Niki Lee Donawa is Chief Community Relations Officer for Truman Medical Centers. In this role, she is responsible for leading TMC’s community outreach efforts as well as volunteer and retail services. She also has responsibility for TMC’s fresh produce markets and the Mobile Market.

    With more than two decades of sales and retail experience, Niki has worked in both creative and corporate environments. She has extensive experience in training, marketing, and sales. She has participated on numerous organizational design teams and facilitated countless sales training sessions during her nearly 13-year tenure at Hallmark Cards. 
Prior to joining TMC is 2010, Niki served as the Community/Physician Relations Manager for KU Pediatrics, providing management for external community relations, and volunteer functions.

    Niki earned her MBA at Baker University and her undergraduate degree in Business and Fashion at the University of Central Missouri.

    She is actively involved in the community as a member of Friends of the Urban League, Leadership Intern on the Central Exchange, the Association for Healthcare Volunteer Resource Professionals, Colorado Technical University Advisory Board, the KC Hispanic Chamber of Commerce, Kansas City Friends of Alvin Ailey, the National Black MBA Association, Non-Profit Connect and various other non-profit committees.
  • Lynda Donegan

    Vice President, Professional Health Services

    As Vice President of Professional Health Services, Lynda Donegan is responsible for the overall Patient Experience and how it is reflected in patient satisfaction surveys. She also oversees administration and management of Cardiology Services, Environmental Services, Food and Nutrition Services, Laboratory Services, Language Access Services, Medical Imaging, Rehabilitation Services, Respiratory Therapy Services, the Center for Sleep Health, Trauma Services, the Neurology Clinic and Diagnostics. She bears primary responsibility for TMC’s national partnerships with Walgreens, DaVita and Morrison. She is an expert in licensure and regulatory requirements, as well as the standards of the Joint Commission on Accreditation of Healthcare Organizations.

    Donegan began her career at TMC in 1991 as Project Administrator. She was later promoted to Associate Administrator and subsequently to the Vice President/Professional Health Services with expanded responsibilities.

    Prior to joining TMC, Donegan served as President and CEO of Springfield Community Hospital, Chief Nursing Officer of Springfield Community Hospital as well as Chief Nursing Officer positions in Hannibal, Missouri and nursing positions in St. Louis and Kansas City, Missouri.

    Donegan began her nursing career at Deaconess School of Nursing in St. Louis, Missouri. She has a bachelor’s degree in nursing from Avila University in Kansas City and a Master’s in Public Administration from the University of Missouri Kansas City.
  • Sharon Freese

    Chief Operating Officer, Behavioral Health

    Sharon Freese provides leadership in the areas of TMC Behavioral Health clinical services, staff competence, financial viability, customer satisfaction and client safety for hospital and community-based services.

    Freese has more than 25 years of nursing, mental health and healthcare leadership experience. She has served the last 19 years with TMC Behavioral Health in a variety of roles including as a clinical nurse manager, director of nursing, associate administrator of inpatient services and most recently, associate administrator for behavioral health quality, patient safety and risk management.

    Prior to her service with TMC, she served as a registered nurse at two hospitals in Indiana. She later worked as a nurse and Community Mental Health Supervisor with Central Kansas City Mental Health Services, which merged with TMC Behavioral Health in 1997.

    She earned her Bachelor of Science in Nursing from Purdue University in West Lafayette, Indiana and went on to earn her Master of Social Work from the University of Missouri – Kansas City. Sharon is a Lean Six Sigma Black Belt, as well as a Crisis Prevention Institute instructor.
  • Gerard J. Grimaldi

    Vice President, Health Policy and Government Relations

    Gerard J. Grimaldi, Kansas City, is Vice President of Health Policy & Government Relations for Truman Medical Centers. In this capacity, he leads policy development and government strategies at the federal, state, and local level, and also is responsible for government grants.

    Grimaldi currently serves on the MO HealthNet Oversight Committee. He is an active leader in local, state, and national hospital and healthcare organizations and is a past chair of the Government Relations Committee of the National Association of Public Hospitals. In 2005, Grimaldi was a key strategist in the successful campaign for Kansas City, Missouri funding for healthcare and emergency services and its 2013 renewal, which achieved a 76 percent YES vote.

    His civic and community leadership includes serving on the Board of Directors of the Downtown Council. Grimaldi is a past chair of the Jackson County Community Mental Health Levy Board of Trustees and the Bannister Federal Complex Community Advisory Panel.

    Previously, Grimaldi was Kaiser Permanente’s Vice President, Strategy and Human Resources in the Kansas City market. Early in his career, Grimaldi was a U.S. Senate and U.S. House of Representatives staffer; in that role he helped achieve numerous economic development, healthcare, and other projects, including Blue River flood control, Bruce R. Watkins Drive, and establishment of the Harry S Truman National Historic Site.

    A Kansas City native, Grimaldi graduated from the University of Missouri – Columbia School of Journalism. Grimaldi and his wife, Julie, are the proud parents of four children.
  • Jeffrey Hackman, MD, FACEP

    Chief Medical Information Officer
    Corporate Medical Director - Quality

    Jeffrey Hackman, MD, FACEP, serves as Chief Medical Information Officer for Truman Medical Centers (TMC). Dr. Hackman is the liaison between the medical staff and Information Technology. In this role he provided clinical leadership to TMC's 18-month electronic medical record roll-out project, helps set priorities for upcoming projects, and is the primary “translator” between physicians and IT professionals.

    The Medical Director for Quality has corporate responsibility for such varied areas as patient safety, accreditation, case management, performance improvement, and utilization management. Hackman has been in this role since November 2015.

    Hackman also serves as the Director of Clinical Operations for the Emergency Department at TMC Hospital Hill, a level 1 trauma center in Kansas City’s urban core that serves approximately 65,000 patients per year.

    v He received his bachelor and medical degrees from the University of Missouri-Kansas City. He then completed a residency in emergency medicine before joining the faculty at TMC. He is board certified in emergency medicine and clinical informatics.
  • Marga Hoelscher

    Vice President of Integrated Health Services and Managed Care

    Marga Hoelscher serves as the Vice President of Integrated Health Services and Managed Care. She is responsible for third-party contracting as well as the development of new and innovative payor relationships to better serve our patients. Also, she assists with government relations activities at the State Capital advocating for TMC and our patients in the ever changing world of healthcare reform.

    Hoelscher comes to TMC with over thirty years of state government experience. Hoelscher most recently served as Administrator of the Missouri Senate where she provided guidance and direction to Senate staff departments while working daily with state Senators to address their business needs. Hoelscher is extremely proud of being selected as the first woman Senate Administrator in the history of the Missouri Senate.

    In addition to legislative administrative work, Hoelscher’s career also included serving as a budget analyst for both the Missouri House and Senate. In 2002, she became the Director of House Appropriations where she guided a team of analysts developing recommendations for the $20+ billion state budget. Throughout her legislative budget experience, Hoelscher primarily focused on Missouri’s health, mental health and social service programs.

    In 2008, Hoelscher became the Chief Financial Officer (CFO) for Missouri’s Medicaid program and was later promoted to Deputy Director. As CFO, she was responsible for managing MO HealthNet’s $7 billion budget and worked with the Missouri Hospital Association to enhance hospital revenues by developing financing opportunities and strategies for Missouri’s hospitals.

    Hoelscher graduated from the University of Central Missouri with a degree in Business Administration and graduated from the University of Missouri with a Master’s degree in Public Administration. Hoelscher is a licensed Certified Public Accountant.
  • Allen Johnson

    Chief Financial Officer

    Allen Johnson has been Chief Financial Officer at Truman Medical Centers since 1999. Prior to entering healthcare, Johnson worked as a CPA at several Minneapolis accounting firms. After serving as a Reimbursement Auditor at Blue Cross Blue Shield (1985-1987), Johnson was Director of Reimbursement at Hennepin County Medical Center (1987-1991) and Chief Finance Officer at Metropolitan Health Plan (1991-1999), a Minnesota HMO. He earned a bachelor's degree in Finance from the University of Minnesota and later received public accountant certification.

    As CFO for Truman Medical Centers, Johnson is responsible for accounting, budgeting, supply chain, revenue cycle, patient access, and reimbursement. Due to improved revenue cycle and other operational improvements, TMC revenue has increased over $208 million since 1999.
  • Nancy Lewis

    Vice President, Marketing and Public Relations

    Nancy Lewis, is Vice President of Public Relations and Marketing for Truman Medical Centers. In this role, she provides leadership and strategic direction in the areas of strategic communications, branding, marketing and public relations.

    Nancy has more than 20 years of public relations, marketing and media experience. Prior to joining TMC, she most recently served as Director of Public Relations and Communication for the Independence School District. In that role, she worked hand-in-hand with the superintendent to achieve strategic goals for district improvement. She oversaw all internal and external communication and worked on community-wide projects including a dental program with TMC Lakewood.

    Prior to service with the Independence School District, Lewis worked for 14 years as a special projects reporter/anchor with WDAF-TV in Kansas City. She was part of the special projects team that launched the award-winning “Problem Solvers” unit.

    She is a graduate of the University of Missouri – Columbia, where she earned her Bachelor’s Degree in Journalism. She has served as a board member of the Shared Care Free Health Clinic and volunteers regularly with the Kansas City Rescue Mission and the Independence Rotary Club. She lives in Kansas City with her husband Brent.
  • Willy F. Pegues IV

    Diversity and Inclusion Officer

    Willy F. Pegues IV, MBA, serves as the Diversity and Inclusion Officer. He is responsible for promoting a culturally inclusive environment where all patients, guest and workforce members are welcomed. He partners with the HR Leadership Team in developing goals and objectives in support of growth in diversity of the talent pool and pipeline while supporting the overall mission of the organization.

    Pegues leadership roles at TMC include Associate Administrator for Women’s Health (2014-2016), Director of Primary Medicine (2011-2014), and Manager of I.T. (2006-2011).

    Pegues graduated from University of Central Arkansas with a degree in Computer Information Systems and graduated from University Missouri Kansas-City Executive Bloch School of Business with a Master’s degree in Business Administration He also serves in the Army National Guard at the rank of Lieutenant Colonel.

  • Amy Peters

    Chief Nursing Officer

    Amy Peters, RN, BSN, MBA, is Truman Medical Centers Chief Nursing Officer. Peters began her nursing career at TMC Hospital Hill in 1994. She served in a variety of nursing and nurse management roles during her tenure. In 2008, Amy moved to TMC Lakewood and in 2013, when Charlie Shields was promoted to Chief Executive Officer, Peters was named TMC Lakewood Interim Chief Operating Officer (COO).

    In addition to her role as Interim COO she served as Assistant Chief Nursing Officer (2008-2015) for TMC Lakewood. In that role, she was responsible for Nursing Services, Rehab Services, Respiratory Therapy, and Radiology Services, including Eastland Medical Imaging. In 2012, she led clinical services through a successful Joint Commission Survey with no deficiencies noted for Nursing Services. Under her leadership, TMC Lakewood acquired the da Vinci Surgical System, which offers patients a minimally invasive option for many surgical procedures. She also led the opening of TMC Lakewood’s new Labor and Delivery Unit, the addition of a new group of private OB/GYN physicians, the implementation of a Level II NICU and the establishment of a partnership with Cerner for mother/baby care for its employees.

    Peters previously was Director of Administrative Services for TMC Hospital Hill where she developed the the Nursing Division Dashboard. She also chaired the corporate code blue committee, responsible for the successful development and implementation of Rapid Response Team.

    Peters holds a bachelor’s degree in biology from the University of Kansas; a bachelor’s in nursing from Mid America Nazarene University; and a MBA from Baker University. She also is a Lean Six Sigma Black Belt.
  • Ruth Stricklen Pullins

    Chief Human Resources Officer

    Ruth Stricklen Pullins, MA, SPHR, CLRP, is TMC Chief Human Resources Officer. As Chief Human Resources Officer, Pullins provides leadership in developing and executing employee enrichment strategy especially in the areas of staff management, recruitment, organization and performance management, training and development and compensation.

    Pullins served in the same role with The University of Kansas Physicians (UKP) since 2006. The UKP, affiliated with the University of Kansas Hospital and University of Kansas Medical Center, is the largest multi-specialty practice in the region with more than 600 physicians and 1,000 staff. In this role, she led strategic planning process, organizational culture change and served as the internal consultant to 18 clinical practices for all human resources issues.

    Pullins’ professional accomplishments include creating and executing a plan to centralize communication and creating a common culture and identity at UKP. These plans helped to significantly reduce staff turnover. She also led restructuring of the organization’s retirement plan, established a paid time off program, and completed a redesign of employee benefits.

    Pullins earned her Bachelor of Science in Human Resources Development from Friends University. She went on to earn a Master of Arts in Communications Studies from the University of Kansas. She holds a Senior Professional in Human Resources certification from the Human Resources Certification Institute and a Certified Labor Relation Professional certification from the National Public Employer Labor Relations Association. She is a member of Medical Group Managers Association, the National Society of Human Resource Management and the National Public Employer Labor Relations Association. Pullins serves on the governance structure committee for the National Parkinson Foundation, Heartland. She previously held a director role for the Society for Human Resource Management - Kansas City Chapter.
  • Mark T. Steele, M.D.

    Chief Medical Officer and Chief Operating Officer

    University Physicians Associates
    Executive Medical Director

    UMKC School of Medicine
    Associate Dean for TMC Programs

    Truman Medical Centers
    Executive Medical Director

    University Physician Associates
    Associate Dean for TMC Programs

    UMKC School of Medicine

    As Chief Medical Officer and Chief Operating Officer, Mark Steele, M.D., is responsible for oversight and leadership for all hospital functions.

    Dr. Steele attended the University of Missouri-Kansas City (UMKC) School of Medicine's combined six-year medical program where he received his BA/MD degrees. His emergency medicine residency was under the tutelage of W. Kendall McNabney, M.D. at Truman Medical Center in Kansas City.

    Dr. Steele has served on the faculty in the Department of Emergency Medicine at the UMKC School of Medicine/Truman Medical Center since his graduation from residency in 1983. In 1987 he was named Vice Chairman, Program Director for the Department of Emergency Medicine in 1990, and in 1997 as Chairman, Department of Emergency Medicine. He has risen through the ranks to his current positions as Chief Medical Officer at Truman Medical Center (TMC) and Executive Medical Director for the University Physician Associates (UPA). Dr. Steele also holds the position of Associate Dean for TMC Programs at the UMKC School of Medicine where he also is a Professor in the Department of Emergency Medicine.

    In 2002, Dr. Steele was named as one of Ingram's Top Doctors of Kansas City and he also was the recipient of the UMKC School of Medicine E. Grey Dimond Take Wing Aware, an award established in the name of the school's founder and awarded to alumni for outstanding achievements in medicine. Other honors and awards include becoming a Fellow of the American College of Emergency Physicians in 1988, the UMKC Alumni Achievement Award in 1990, induction as a faculty member into Alpha Omega Alpha honorary medical society at the UMKC School of Medicine in 1992, and receiving the UMKC School of Medicine Excellence in Medical Education award in 1992.

    Academically, Dr. Steele has more than 60 publications. His interests have been in the areas of infectious disease, wound care, circadian rhythms, shift work, emergency medicine practice and workforce issues.

    Dr. Steele's professional memberships include the Society for Academic Emergency Medicine, the American College of Emergency Physicians, the American Academy of Emergency Medicine, the Missouri State Medical Association, and the American Medical Association. In 2003, Dr. Steele was selected as a member of the Board of Directors, for the American Board of Emergency Medicine (ABEM) where he also served as President. He also serves as an ABEM item writer, chief examiner for the oral examination, chair of the Test Administration Committee, and chair of the Emergency Medicine Continuous Certification Task Force.
  • Lynette Wheeler

    TMC Lakewood, Chief Operating Officer

    Lynette M. Wheeler, DNP, RN, FABC, is Truman Medical Center Lakewood Chief Operating Officer. Previously she served as TMC Chief Nursing Officer.

    As Chief Nursing Officer, Lynette Wheeler was responsible for all aspects of nursing service programs, standards of nursing practice including competencies and compliance with all applicable accrediting and regulatory requirements regarding inpatient, ambulatory and specialty programs.

    Wheeler has more than 30 years of combined clinical and management experience. She began her career as a staff nurse in the Coronary Care Unit at Clarkson Hospital in Omaha, Nebraska. Most recently, she served as Vice President of Cardiopulmonary Vascular Services at Heartland Regional Medical Center in St. Joseph, Mo. In that role, she provided senior administrative leadership and coordination of the development of the Heartland Regional Medical Center Cardiopulmonary Vascular Services Department. She was also instrumental in leading a performance improvement project that saved the health system $4.5 Million over three and half years in multiple practice areas.

    Prior to her work with the Heartland, she worked as Division Director of Cardiovascular Services at the Prairie Heart Institute/St. John’s Hospital in Springfield, Ill, and Director of Cardiology and Vascular Services for the Nebraska Health System in Omaha, Ne.

    Wheeler will graduate with her DNP in Organizational Leadership from Kansas University Medical Center in May 2016. She is a member of the American Nurses Association and the Missouri Organization of Nurse Leaders.
  • Karlyn Wilkins

    Executive Director, TMC Charitable Foundation

    Karlyn Wilkins is the executive director of the TMC Charitable Foundation. In this role, she leads fundraising programs designed to advance TMC’s mission. The Charitable Foundation provides support for each of TMC’s primary facilities through grants from charitable foundations, corporate and individual philanthropy and special events.

    Prior to joining TMC, Wilkins served as Director of Major and Leadership Gifts for the University of Missouri – Kansas City Henry W. Bloch School of Management. She has also served on the Dean’s Board of Advisors, managed alumni relations and supported numerous special events including producing the Henry W. Bloch documentary, No Shortcuts: The Entrepreneurial Life Henry Bloch.

    Previously, she held the role of Marketing Manager – New Business Development for Hallmark Cards. In this role she was responsible for the launch of a $40 million gift and card product - Maya Angelou Life Mosaic. She has also served as Director of Corporate Development and Sponsorship Marketing at the Goodman Theatre in Chicago, IL and worked in brand marketing at General Foods in White Plains, NY and with Helene Curtis in Chicago, IL.

    Wilkins earned a bachelor’s degree in political science from Northwestern University and an MBA in marketing from the Kellogg School of Management, Northwestern University.
  • Barbara Zubeck

    Director, Internal Audit and Compliance

    As Director of Audit & Compliance for Truman Medical Centers, Barbara Zubeck is responsible for reviewing the financial statements, ensuring compliance with laws and regulations and analyzing operating processes for effectiveness and efficiencies.

    Zubeck has more than 20 years of financial and auditing experience with healthcare organizations.

    Prior to joining Truman in 2004, Zubeck served as Internal Audit Manager for CHAN Healthcare Auditors, where she was responsible for the establishment of the audit function for Carondelet Health System, which includes St. Joseph Health Center and St. Mary's Hospital of Blue Springs.

    Zubeck also worked as Director of Internal Audit for Health Midwest for 15 years, where she trained and supervised audit staff for the 13-hospital system; managed multiple audits at various locations; and ensured the accuracy of financial data and the efficiency and effectiveness of departmental operations. Zubeck also was a senior auditor for KPMG, LLP, one of the big four accounting firms.

    She graduated with honors from University of Missouri-Columbia with a Bachelor of Science degree in Accounting. Zubeck is licensed as a Certified Public Accountant and a Certified Internal Auditor.

Healing Arts

About TMC

TMC’s Center for Healing Arts presents outstanding visual, performance, and communicative art to promote healing and uplift the spirit of all who enter Truman Medical Centers.

Our Healing Arts program incorporates visual, performance, and other art forms throughout the hospital as a means of learning, expression and healing for patients, visitors and employees. The program strives to improve patient experience and outcomes and to encourage a broader understanding of cultural diversity in health and illness.

Healing Arts Collection

A variety of fine art from local, national, and international artists makes up the Healing Arts collection. Art is on display in patient areas throughout the hospital and is meant to provide a pleasing atmosphere for patients, visitors and employees. Further information on selected works from the collection can be accessed from the audio tour or by cell phone. Look for labels displaying the audio icon or visit TMC Guest Services to learn more.

Made Possible by Generous Donors

Approximately 50 percent of the art on display at TMC has been loaned by individuals or organizations. Of the works of art in the hospital’s permanent collection, 50 percent were given as gifts and 50 percent are purchases from funds provided by generous donors. No hospital operating funds are used to purchase art.


A Brief History of Art in Healing

The use of art in western medical treatment was first implemented in Greek healing temples, which incorporated art, music, and landscape to create a holistic environment in which ailments were treated. In the 14th century, hospitals were operated by churches, which used paintings, frescoes and other mediums to communicate their teachings. Florence Nightingale’s Notes for Nursing, written in 1860, argues that patients require beauty and its effect is not only on the mind, but also on the body. During the Depression, the Federal Art Project employed artists to paint murals in government hospitals. During the 1980s, hospitals began to use art as decorative elements with no particular attention to its therapeutic qualities. The early 1990s brought a newfound interest in the therapeutic qualities of art, resulting in a surge in evidence-based design, which studies the effect of the environment on healing.

According to The Center for Health Design, nearly 50 percent of all hospitals in the U.S. today have arts programs, and according to respondents of a 2003 survey, 96 percent of hospital arts programs are intended to “serve patients directly.” Fifty-five percent of the programs surveyed also present art to hospital staff as a way to reduce stress and improve patient care.

“John Bluford and Truman Medical Centers have shown great vision and leadership with the Center for the Healing Arts. Lifting the human spirit is one of the most important roles that art can play, and I can think of no better location for there to be great art than in the healing atmosphere of TMC.”

- - Julián Zugazagoitia, Menefee D. and Mary Louise Blackwell Director & CEO, The Nelson-Atkins Museum of Art


“TMC is on the vanguard of an important trend in holistic healing. I pray that hospitals worldwide will come to recognize that healing is not just limited to the time spent in ICU, or on the operating table. Healing involves the entire environment and all of our senses.”

- - Christopher Radko, collector and donor to the TMC Healing Arts program


Experiencing the Arts Directly Influences Healing

  • A 1993 survey found that patients viewing nature scenes after heart surgery reported less anxiety and stress and needed less pain medication than those in control groups.
  • Research in 2001 revealed that trauma and orthopedics patients who were exposed to visual arts and live music had shorter stays and needed significantly less pain relief than patients in control groups.

Excerpted from Kathy Hathorn and Upali Nanda, “A Guide to Evidence-based Art,” © The Center for Health Design 2008

Tours & Events

Self-guided audio and cell phone tours of the Healing Arts Galleries are available in the Guest Services offices at TMC-Hospital Hill.

TMC offers guided tours for groups, organizations and clubs. To schedule a tour for your group, please contact TMC Guest Services at 816-404-3325. 

Hallway Aha Bench
Hallway Blossom
Hallway Bojador
Hallway Cerner
Hallway Daisy
Hallway Diabetes
Hallway Flowers
Hallway Hands
Hallway Installation
Hallway Kevin Sink
Hallway Merciful
Hallway Mural
Hallway Nebula
Hallway Paola
Hallway Sonie Ruffin
Hallway Storyclothes






TMC Overview

  • Overview

    About TMCTruman Medical Centers (TMC) has all the things you expect from a great health system. With two acute care academic hospital locations, the largest, most comprehensive behavioral health program in the area, a long-term care facility and multiple primary care practices, TMC provides care from birth through your senior years. We are the primary teaching hospital for the University of Missouri-Kansas City School of Medicine, so our doctors are academic specialists who teach tomorrow’s doctors the very latest updates in their respective specialties.

    TMC Hospital Hill, in downtown Kansas City, is the busiest Level One Trauma Center in the city. From the healing environment of 400 works of museum quality art to our seasonal produce market, you can count on something special at TMC. We provide the full range of services with specialties in chronic disease management, high risk pregnancy and sleep disorders along with the state-of-the art Richard and Annette Bloch Cancer Center.

    University Health, located at 2101 Charlotte Street is TMC’s beautiful new outpatient care and day-surgery center, with fifteen clinics including Sabates Eye Center, Plastic Surgery, Obstetrics & Gynecology and Medical Imaging with Siemens 3D Mammography.

    In eastern Jackson County, TMC Lakewood sits on 300 acres of beautiful wooded grounds. With a nature walking trail and scenic views, our facility is the epitome of comfort and care. We have all the services you would expect from a community hospital — from emergency medicine to a nationally-certified orthopaedic joint replacement program — as well as The Lakewood Family Birthplace, a labor and delivery unit that provides comfort and care for the whole family. We have several community-based family medical care centers and a radiology center, Medical Imaging Eastland, that provides the latest in technology and specialized breast cancer care.

    Truman Medical Centers is an academic health center providing accessible, state-of-the-art quality healthcare to our community regardless of the ability to pay.

    Leading the way to a healthy community.
  • History

    About TMCTruman Medical Center (TMC) Hospital Hill was dedicated four decades ago, but its roots go back more than a century.

    Its forerunner was General Hospital, Kansas City's first hospital, built in 1870 then rebuilt in the 1920s into two racially segregated facilities. The hospitals joined together in 1957, forming a facility that later became the teaching hospital for the new University of Missouri-Kansas City Medical School, and a major component in Hospital Hill, a master plan designed by community leaders for the consolidation and improvement of hospitals in the Kansas City area. The new medical school and connected hospital were dedicated in 1976.

    The roots of TMC Lakewood go back even further than those of TMC Hospital Hill — to the mid 1800's, when Jackson County purchased a large farm for the purpose of caring for those who could no longer care for themselves. But it was Harry S. Truman who set the ball rolling on a path that would eventually lead to today's two-hospital system.

    In 1928, Truman, then the presiding judge of the Jackson County Court, campaigned for and saw passage of a bond issue that led to construction of the Rural Jackson County Emergency Hospital on the grounds of the farm. In the 1970s, TMC and UMKC School of Medicine were established on Hospital Hill and joined with the old county hospital, which became Truman Medical Center East. In early 2000, the names were officially changed to Truman Medical Center Hospital Hill and Truman Medical Center Lakewood.

    From Separate To Equal: The Creation of Truman Medical Centers
    At the turn of the twentieth century, African-American doctors, nurses and patients were excluded from most Kansas City area hospitals. The realities of segregation created the need for Black health care institutions. The film From Separate to Equal: The Creation of Truman Medical Centers tells the dramatic story of some of greater Kansas City’s African-American health care pioneers and their efforts which led to the creation of Black hospitals such as Douglass Hospital and General Hospital Number 2 and finally to the complete integration of the health care system, informing and giving rise to Truman Medical Centers.

  • Quality Measures

    About TMCQuality and patient safety are top priorities at TMC. TMC strives to achieve and sustain optimal clinical outcomes for all of its patients through continuous improvement while providing care in the safest environment possible. Objectives include:
    1. Improve the quality and safety of patient care;
    2. Improve the patient and family experience;
    3. Improve the quality and safety of the work environment; and
    4. Achieve improved outcomes that exceed regulatory standards.

    Continuous improvement involves identifying and measuring variances in current practice and services that may lead to less than optimal performance; implementing opportunities to improve existing performance; and monitoring to ensure that improvements are sustained.

    Guiding principles include:
    1. Patient outcomes and service come first.
    2. Objectives focus and align with TMC’s mission, vision, and strategy.
    3. Continuous improvement is data-driven, process-focused, and outcomes-based.
    4. Creativity, innovation and risk-taking are fostered in an environment that values and encourages workforce participation.
    5. Teamwork and collaboration are practiced, recognizing the unique and valuable contribution each member makes to the team.

    Quality Measures – TMC– Health Sciences District
    Quality Measures – TMC – Lakewood
    Medicare – Hospital Compare

Publications & Reports


Here you'll find the Community Benefit Report, the Community Health Needs Assessment reports, and other publications. 


Community Health Needs Assessment

Within the pages of this Community Health Needs Assessment, you will see snapshots of where our “thinking outside the bed” vision  is taking TMC. Our on-site Healthy Harvest Produce Market, taking healthy foods into the urban core with our Mobile Market and our  plans to open an affordable, community grocery store are just a few examples we describe within these pages. Those forward-looking  initiatives are just two of the latest efforts we believe proves that when it comes to leading the way toward a healthy community, TMC walks the talk.

:: Hospital Hill Report (SUMMARY PDF)

:: Hospital Hill Report (FULL REPORT PDF)

:: Lakewood Report (SUMMARY PDF)

:: Lakewood Report (FULL REPORT PDF)


It's Tru!

News for the Staff, Physicians & Friends of Truman Medical Centers. Click here to view...