Welcome to the Truman Medical Centers patient and family engagement site. At Truman Medical Centers (TMC), we want to hear your voice. To learn from patients and visitors, we created a Patient Family Advisory Council (PFAC) and have Patient Champions who offer advice on specific TMC projects.

The goal of this site is to keep you, our patients, and your family members engaged so you feel empowered to be an active part of your care. 


Interested in Serving on the Patient and Family Advisory Council?

Our Advisory Council meets every other month. During these meetings, we'll welcome hospital leaders who'll talk about how and why they make the decisions that impact your care. 

As a council member, you'll provide advice, input, feedback and ideas to the organization. In this way we can be sure we include the voices of our patients and family members when we make decisions.

The Advisory Council is made up of patients, family members and hospital staff. Patients and family members serve an initial term of one year with an option to serve a second year if agreed upon by majority rule of the council.

If you are interested in serving on the Council, be sure to let us know when you fill out the Patient Champion Interest Card.

Mission for PFAC  (Patient and Family Advisory Council)
and Patient Champions

The mission of the TMC Patient and Family Advisory Council and TMC Patient Champions is to integrate the patient perspective into all hospital operations, working to improve the overall experience of everyone we serve.

How to Become a Patient Champion

Becoming a Patient Champion is easy! Just fill out a Patient Champion Interest Card (Front and back of card shown below.  They are also available throughout the hospital or in the Guest Services office).

Drop your card off at our Guest Services office or at any of our concierge desks. A member of Guest Services will call you to make sure we know your areas of interest. When we are working on special projects or needing to hear the patient point of view, we’ll be sure to call you. We may just want to ask your opinion, or we may ask if you are willing to serve on a committee.

Advise Truman

The Patient and Family Engagement web page is new and we want to serve you in the best possible way we can. Please tell us what you would like to see on this web page or what you would find helpful.

Contact Information

Jacque Wilson

Corporate Patient Experience Officer

Deborah Sisco

Manager, Patient and Family Advocacy

Florence Adegoke

Quality Analyst, Quality Resources

To contact, please call Guest Services at 816-404-3325

PFAC and Patient Champion Accomplishments

  • Advised nursing leadership regarding making the discharge lounge comfortable for patients. 

  • Offered suggestions regarding a handout being created for patients with a traumatic brain injury.

  • Assisted in developing an updated screening form used to screen patients for social needs (obtaining food / obtaining medicine / transportation to a medical appointment)
  • Kevin Wake, Chairman for Truman’s Patient and Family Advisory Council (PFAC), recently spoke to more than 20 other hospital and clinic sites around the nation who are participating in CASHI, a national learning collaborative about the Social Determinants of Health. Kevin spoke about the formation of the PFAC, how Truman’s PFAC operates and gave tips to these sites on how to encourage patients and families to be involved in their care.

  • Members of the PFAC recently assisted hospital staff in their plan to help patients understand why a number of Truman’s clinics are screening patients for their Social Determinants of Health. This includes asking patients about their ability to have enough food to eat, to buy their medicine and to have a way to get back and forth to the doctor. At the suggestion of the PFAC and with PFAC assistance, Truman is developing posters to help patients understand the importance of these social factors to their health and how Truman might be able to help.

  • PFAC members at the Fairmount Clinic location assisted staff in developing a wallet sized patient information card. Patients can easily carry this card with them to have quick access to the dates of their last immunizations, the name of their primary care physicians, clinic contact information and who they can contact after clinic hours for a non-emergency situation.

  • A Truman Patient Champion was a member of a committee that designed a new team-based clinic approach being tested in the Diabetes Clinic. This model has physicians, nurses, diabetes educators, a social worker, a pharmacist and patient navigators all working in partnership with patients to accomplish agreed upon goals for the patient’s health.
  • PFAC members at the Raytown Clinic location were very helpful in getting improvements completed on the parking area. With their input and suggestions, yellow lines were painted on the lot to clearly designate parking areas and greenery was cut back from the front of the building in order to allow clear vision to someone walking out of the clinic. 

  • The Raytown Clinic PFAC provided staff with suggestions that led to a decrease in the time it took to respond to patient phone calls.

  • This is Ms. Ethel Wells, and she's holding just some of the many items she and other members of the Patient Family Advisory Council (PFAC) collected for residents of TMC Lakewood's Long Term Care Facility.

    Ethel and the other 4 members of the University Health Community Care Raytown Clinic PFAC wanted to start a giving campaign during the holiday season. So the group found out what TMC Lakewood's Long Term Care Facility residents needed and started collecting!

Patient and Family Advisory Council Chairman
Speaks Around the Nation

Truman’s Patient and Family Advisory Council Chairman, Kevin Wake, is certainly gaining experience in public speaking. Kevin recently returned from a week in Washington DC where he met with legislators to advocate for patients with rare diseases such as Sickle Cell. Other recent speaking engagements for Kevin include:

  • Two webinar presentations for CASHI, a national learning collaborative concentrating on the integration of Social Determinants of Health screening in Primary Care.

  • Participated in a video shoot for the Partnership to Improve Patient Care advocating for Sickle Cell Disease 
  • National Health Council Value Workgroup
    Kevin is the President of the Uriel E. Owens Sickle Cell Disease Association of the Midwest. The association can be contacted at 913-735-2622.




The caregiver is of vital importance to a patient's wellness, treatment, and recovery.  Check out these important resources for caregivers.

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Research tells us that when patients are engaged in their care, their healthcare experience is safer, they are more satisfied and they have better health outcomes. 

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